Become A Certified Customer Relationship Management Professional - Earn A Specialist Certificate After Completion - KoboCourse

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Become A Certified Customer Relationship Management Professional - Earn A Specialist Certificate After Completion

Become A Certified Customer Relationship Management Professional - Earn A Specialist Certificate After Completion

INTRODUCTIONIn today’s highly competitive business environment, managing and sustaining customer relationships and effectively interacting … Read more

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INTRODUCTION

In today’s highly competitive business environment, managing and sustaining customer relationships and effectively interacting with your customers are the most critical success factors of any business or organization. By enhancing the customer experience, organizations can develop a strong lasting relationship between their customers and the organization.
 

WHY CUSTOMER RELATIONSHIP MANAGEMENT

This course examines Customer Relationship Management (CRM) as a key strategic process within all organizations.

 

WHAT YOU WILL LEARN

At the end of the course, you would have attained the following objectives:

  • Define the concept of customer relationship management and its processes
  • Manage customer expectations to increase customer satisfaction
  • Prioritize customer service
  • Identify and assess customer expectations to meet customer need
  • Understand the impact of social networking on customer relationship management
  • Persuading and Negotiating with customers

 

REQUIREMENTS

  • No specific prior knowledge required
  • Familiarity with general customers, sellers, buyers and clients
  • General knowledge of customer retention, B2B sales, public relations, and customer service management is helpful

 

TARGETED PARTICIPANTS

  • Sales Representative
  • Marketers
  • Students
  • Customer Relationship Managers
  • Project Managers
  • Entrepreneur
  • Supervisors and Contractors
  • Public Relation Officer
  • Office Administrators and Human Resource Officers

 

INDUSTRIES FOR THIS COURSE

  • For all industries, provided they have customers, clients, consumers, buyers and competitors to manage.

₦20,000 ₦80,000

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About the author

Tim Imuwahen

Tim Imuwahen

As a Nigerian Top Resource Specialist, Tim is an Award-Winning Educator (CEO) and an Authority to be reckoned with in … Read more

Fatimat Biliaminu

Sep 17, 2020

The Customer Relationship Management course has exposed me to different marketing strategies and techniques necessary for my business to engage more customers, to grow my business outlets and reputation; thereby transforming my business from start to finish. I recommend this course to everyone out there that is willing and ready to go into any business activity.

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