Operations

How to manage orders and sales

Last updated: May 30, 2026

Track orders, view buyer details, and process refunds from your Kobocourse dashboard.

Overview

The Orders section is your sales inbox. See every purchase, open order details, and handle refunds without logging into payment processors separately.

Before you start

  • Creator account with at least one sale or test order.

Step 1

View all orders

Filter and search orders by product, date, or status. Click any order for full details.

Open in dashboard

Step 2

Open order details

Order detail includes what was purchased, including upsells and applied coupons.

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Step 3

Per-product order list

From Products, open a product and navigate to its orders tab for focused reporting.

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Step 4

Process refunds

When a refund is warranted, process it from the order detail view. Wallet balance updates accordingly.

Open in dashboard

Tips & troubleshooting

  • Export or note buyer emails for launch announcements (respect opt-in laws).

FAQ

Common questions

Order confirmation includes access to the buyer download library for download products.

Related guides

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