Overview
Store policies build buyer trust and appear on your storefront, checkout, and order success pages. You can use templates or write custom policies per type.
Before you start
- Creator account.
Step 1
Open policies
View all policy types: refund, privacy, terms, FAQ, and more. Each can be edited or reset to defaults.
Step 2
Edit each policy type
Click a policy type to edit. Save when complete. Policies publish to kobocourse.com/your-username/policies/slug.
Step 3
Override per product or community
From a product or community detail page, override refund or guidelines policies when a specific offer needs different terms.
Step 4
Verify checkout display
Run a test checkout to ensure required terms acknowledgements appear before payment.
Tips & troubleshooting
- Refund policies should match what you can actually honor via your payment processor.
- Keep FAQ policies updated with shipping, access, and support response times.
FAQ
Common questions
Defaults are starting points. Customize for your business and seek legal advice for your jurisdiction.